/* Painel Operacional v4: historical narrative followed by current operation. */
.operation-context-row{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:12px}
.operation-view{grid-template-columns:minmax(0,1fr)!important;min-width:0!important}
.operation-view>*{min-width:0}
.operation-main-grid,.operation-secondary-grid,.operation-view .operation-toolbar{min-width:0!important;width:100%!important}
.operation-main-grid>.panel,.operation-secondary-grid>.panel{min-width:0!important;max-width:100%!important}
.operation-view .operation-table-scroll{width:100%!important;max-width:100%!important;min-width:0!important}
.operation-view .operation-toolbar{grid-template-columns:1fr!important}
.operation-view .operation-toolbar>.compact-periods,.operation-view .operation-toolbar>.operation-toolbar-fields{grid-column:1!important;width:100%!important}
.operation-kpis{display:grid!important;gap:18px!important;grid-template-columns:1fr!important;overflow:visible!important;background:transparent!important;border:0!important}
.operation-kpi-section{display:grid;gap:11px;min-width:0}.operation-kpi-section>header{display:flex;align-items:end;justify-content:space-between;gap:14px}.operation-kpi-section>header div{display:grid;gap:3px}.operation-kpi-section>header span{font-size:11px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--text)}.operation-kpi-section>header small{font-size:10px;color:var(--muted);font-weight:500;letter-spacing:0;text-transform:none}
.operation-period-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:10px}.operation-period-grid .operation-kpi{grid-column:span 3}.operation-period-grid .operation-kpi.featured{grid-column:span 4;min-height:126px}
.operation-live-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:0;border:1px solid var(--line);border-radius:11px;overflow:hidden;background:var(--surface)}
.operation-kpi{border:1px solid var(--line)!important;border-radius:11px!important;background:var(--surface)!important;padding:17px!important;min-width:0!important;display:grid!important;align-content:space-between!important;gap:12px!important;box-shadow:none!important}.operation-period-grid .operation-kpi.featured{border-top:3px solid var(--purple)!important;padding-top:15px!important}.operation-kpi-head{min-height:24px}.operation-kpi-head>span:last-child{white-space:normal!important;line-height:1.35}.operation-kpi strong{font-size:27px!important;line-height:1!important}.operation-kpi.featured strong{font-size:36px!important;letter-spacing:-1px}.operation-kpi small{color:var(--muted);font-size:10px;line-height:1.35}.operation-kpi.healthy strong{color:var(--green)!important}.operation-kpi.attention strong,.operation-kpi.warning strong{color:var(--orange)!important}.operation-kpi.critical strong{color:var(--red)!important}
.operation-live-grid .operation-kpi{border:0!important;border-right:1px solid var(--line)!important;border-radius:0!important;min-height:104px!important}.operation-live-grid .operation-kpi:last-child{border-right:0!important}.operation-live-dot{width:8px;height:8px;border-radius:50%;background:var(--green);box-shadow:0 0 0 4px color-mix(in srgb,var(--green) 12%,transparent)}
.operation-secondary-grid{display:block!important}.agents-operation-panel{width:100%;min-width:0}.agents-scroll{overflow-x:auto!important}.agent-operation-table{min-width:1050px!important}
.operation-health.reconnecting .health-dot{background:var(--orange)!important;box-shadow:0 0 0 4px color-mix(in srgb,var(--orange) 12%,transparent)!important}
@media(max-width:1250px){.operation-live-grid{grid-template-columns:repeat(3,minmax(160px,1fr))}.operation-live-grid .operation-kpi:nth-child(3){border-right:0!important}.operation-live-grid .operation-kpi:nth-child(-n+3){border-bottom:1px solid var(--line)!important}}
@media(max-width:1000px){.operation-period-grid .operation-kpi{grid-column:span 6}.operation-period-grid .operation-kpi.featured{grid-column:span 4}.operation-kpi.featured strong{font-size:31px!important}}
@media(max-width:760px){.operation-context-row{align-items:flex-start;flex-direction:column}.operation-period-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.operation-period-grid .operation-kpi,.operation-period-grid .operation-kpi.featured{grid-column:span 1;min-height:116px}.operation-period-grid .operation-kpi.featured:first-child{grid-column:1/-1}.operation-live-grid{display:grid;grid-template-columns:repeat(2,minmax(145px,1fr));overflow-x:auto}.operation-live-grid .operation-kpi{border-right:1px solid var(--line)!important;border-bottom:1px solid var(--line)!important}.operation-live-grid .operation-kpi:nth-child(2n){border-right:0!important}.operation-kpi strong,.operation-kpi.featured strong{font-size:27px!important}}
@media(max-width:480px){.topbar>div:first-child{min-width:0}.topbar h1{font-size:14px!important;white-space:nowrap}.topbar p{display:none}.live-status{width:34px!important;min-width:34px!important;padding:0!important;justify-content:center}.live-status span{display:none}.operation-period-grid,.operation-live-grid{grid-template-columns:1fr}.operation-period-grid .operation-kpi,.operation-period-grid .operation-kpi.featured{grid-column:1}.operation-live-grid .operation-kpi{border-right:0!important}}

/* MakeVoice Supervisor — Visão Geral V5 */
.app{transition:grid-template-columns .2s ease}
.sidebar{transition:width .2s ease,padding .2s ease}
.sidebar-toggle,.mobile-menu-toggle,.alert-button,.filter-trigger,.drawer-close,.sound-toggle,.filter-chip,.queue-expand-button{font:inherit}
.sidebar-toggle{margin-left:auto;width:32px;height:32px;border:1px solid var(--line);border-radius:9px;background:transparent;color:var(--muted);display:grid;place-items:center;cursor:pointer;flex:0 0 auto}
.sidebar-toggle svg,.mobile-menu-toggle svg,.alert-button svg,.filter-trigger svg,.queue-expand-button svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.app.sidebar-collapsed{grid-template-columns:72px minmax(0,1fr)!important}
.app.sidebar-collapsed .sidebar{width:72px!important;padding-inline:9px!important}
.app.sidebar-collapsed .brand-copy,.app.sidebar-collapsed .sidebar-section-label,.app.sidebar-collapsed .nav span,.app.sidebar-collapsed .reports-menu-chevron,.app.sidebar-collapsed .sidebar-bottom{display:none!important}
.app.sidebar-collapsed .brand{justify-content:center!important}.app.sidebar-collapsed .sidebar-toggle{position:absolute;top:64px;width:26px;height:26px;background:var(--surface);transform:rotate(180deg)}
.app.sidebar-collapsed .nav{justify-content:center!important;padding-inline:0!important}.app.sidebar-collapsed .nav:hover:after{content:attr(aria-label);position:fixed;left:66px;padding:7px 9px;border-radius:7px;background:#17191f;color:#fff;font-size:12px;white-space:nowrap;z-index:90;box-shadow:0 6px 20px rgba(0,0,0,.2)}
.mobile-menu-toggle{display:none;width:38px;height:38px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--text);place-items:center;cursor:pointer}
.topbar-heading{min-width:0}.top-actions{gap:10px!important}.alert-button{position:relative;width:42px;height:42px;border:1px solid var(--line);border-radius:12px;background:var(--surface);color:var(--muted);display:grid;place-items:center;cursor:pointer;transition:.16s ease}
.alert-button:hover,.alert-button.has-alerts{color:var(--text);border-color:rgba(124,58,237,.34)}
.alert-badge{position:absolute;right:-5px;top:-6px;min-width:20px;height:20px;padding:0 5px;border:2px solid var(--surface);border-radius:999px;background:#dc2626;color:#fff;display:grid;place-items:center;font-size:10px;font-weight:800}
@keyframes alertPulse{0%,100%{box-shadow:0 0 0 0 rgba(220,38,38,0)}50%{box-shadow:0 0 0 7px rgba(220,38,38,.16)}}
.alert-button.new-alert{animation:alertPulse 1s ease 3}
.overview-commandbar{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:40px;margin-bottom:10px}
.overview-command-actions{display:flex;align-items:center;gap:10px;margin-left:auto}.filter-trigger{min-height:38px;padding:0 13px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--text);display:flex;align-items:center;gap:8px;cursor:pointer;font-weight:700}.filter-trigger.active{border-color:#7c3aed;background:rgba(124,58,237,.07);color:#6d28d9}.filter-count{min-width:19px;height:19px;border-radius:999px;background:#6d28d9;color:#fff;display:grid;place-items:center;font-size:10px}.active-filter-chips{display:flex;align-items:center;gap:7px;flex-wrap:wrap;min-width:0}.filters-empty{font-size:12px;color:var(--muted)}.filter-chip{border:1px solid var(--line);border-radius:999px;background:var(--surface);color:var(--text);display:flex;align-items:center;gap:7px;padding:6px 9px;cursor:pointer;font-size:11px}.filter-chip b{font-size:15px;line-height:1;color:var(--muted)}
.operation-kpis{display:flex!important;flex-direction:column;gap:9px!important;margin-bottom:12px}.overview-primary-kpis,.overview-secondary-kpis{display:grid;gap:8px}.overview-primary-kpis{grid-template-columns:repeat(6,minmax(120px,1fr))}.overview-secondary-kpis{grid-template-columns:repeat(6,minmax(110px,1fr))}.overview-primary-kpis .operation-kpi,.overview-secondary-kpis .operation-kpi{min-height:88px!important;padding:12px 14px!important;border:1px solid var(--line)!important;border-radius:12px!important;background:var(--surface)!important}.overview-secondary-kpis .operation-kpi{min-height:70px!important;padding:10px 13px!important}.operation-kpi-head{margin-bottom:6px!important}.operation-kpi strong{font-size:25px!important}.overview-secondary-kpis .operation-kpi strong{font-size:20px!important}.operation-kpi small{font-size:10px!important;margin-top:2px!important}.operation-kpi.critical{border-left:3px solid #dc2626!important}.operation-kpi.warning,.operation-kpi.attention{border-left:3px solid #d97706!important}.operation-kpi.healthy{border-left:3px solid #059669!important}
.realtime-unified-panel{min-width:0}.unified-panel-header{align-items:center!important}.realtime-legend{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:11px}.realtime-legend span{display:flex;align-items:center;gap:6px}.live-dot{width:7px;height:7px;border-radius:50%;background:#16a34a;box-shadow:0 0 0 4px rgba(22,163,74,.1)}.unified-realtime-scroll{max-height:calc(100vh - 355px);overflow:auto!important}.unified-queue-table{min-width:1320px!important}.expand-column{width:36px!important;padding-inline:6px!important}.queue-expand-button{width:28px;height:28px;border:0;border-radius:7px;background:transparent;color:var(--muted);display:grid;place-items:center;cursor:pointer}.queue-expand-button svg{transition:transform .16s ease}.expandable-queue-row{cursor:pointer}.expandable-queue-row.expanded .queue-expand-button svg{transform:rotate(90deg)}.expandable-queue-row.expanded td{background:rgba(124,58,237,.04)!important}.queue-drilldown-row>td{padding:0!important;background:var(--surface-subtle,#f8f8fb)!important}.queue-drilldown{padding:14px 18px 17px;border-bottom:1px solid var(--line)}.queue-drilldown-title{display:flex;gap:12px;align-items:baseline;margin-bottom:10px}.queue-drilldown-title b{font-size:12px}.queue-drilldown-title span{font-size:10px;color:var(--muted)}.drilldown-agents{min-width:980px!important;background:var(--surface);border:1px solid var(--line);border-radius:9px;overflow:hidden}.drilldown-agents th,.drilldown-agents td{height:38px!important}.queue-drilldown-empty{padding:18px;color:var(--muted);text-align:center;font-size:12px}
.side-drawer{position:fixed;z-index:120;right:0;top:0;width:min(410px,94vw);height:100vh;background:var(--surface);border-left:1px solid var(--line);box-shadow:-18px 0 44px rgba(17,24,39,.16);display:flex;flex-direction:column;transform:translateX(105%);transition:transform .2s ease}.side-drawer.open{transform:translateX(0)}.drawer-backdrop{position:fixed;inset:0;z-index:110;background:rgba(15,23,42,.3);backdrop-filter:blur(2px)}.drawer-header{display:flex;align-items:center;justify-content:space-between;padding:20px;border-bottom:1px solid var(--line)}.drawer-header span{font-size:9px;letter-spacing:.12em;color:#7c3aed;font-weight:800}.drawer-header h2{margin:3px 0 0;font-size:20px}.drawer-close{width:34px;height:34px;border:1px solid var(--line);border-radius:9px;background:transparent;color:var(--muted);cursor:pointer;font-size:24px}.drawer-body{padding:20px;display:flex;flex-direction:column;gap:16px;overflow:auto}.drawer-periods{display:grid!important;grid-template-columns:repeat(4,1fr)!important}.drawer-field{display:flex;flex-direction:column;gap:6px}.drawer-field span{font-size:11px;font-weight:700;color:var(--muted)}.drawer-field input,.drawer-field select{height:42px;border:1px solid var(--line);border-radius:9px;background:var(--surface);color:var(--text);padding:0 11px}.drawer-actions{margin-top:auto;padding:16px 20px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:10px}.drawer-actions button{min-height:40px}.alerts-toolbar{padding:12px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.sound-toggle{border:1px solid var(--line);border-radius:8px;background:transparent;color:var(--text);padding:7px 10px;cursor:pointer}.sound-toggle[aria-pressed="false"]{color:var(--muted)}.drawer-alert-list{padding:14px 20px;overflow:auto;display:flex;flex-direction:column;gap:10px}.alert-card{display:block!important;position:relative;padding:14px!important;border:1px solid var(--line);border-left:3px solid #d97706!important;border-radius:10px;background:var(--surface)}.alert-card.critical{border-left-color:#dc2626!important}.alert-card-head{display:flex;justify-content:space-between;align-items:center}.alert-severity{font-size:9px;text-transform:uppercase;letter-spacing:.08em;font-weight:800;color:#b45309}.critical .alert-severity{color:#dc2626}.alert-card time{font-size:10px;color:var(--muted)}.alert-card h3{font-size:13px;margin:8px 0 4px}.alert-entity{font-size:11px}.alert-card p{font-size:11px;color:var(--muted);line-height:1.5;margin:5px 0}.alert-card details{margin-top:9px}.alert-card summary{font-size:11px;cursor:pointer;color:#6d28d9}.alert-card details strong{font-size:10px}.ack-alert{position:relative;z-index:2;pointer-events:auto;margin-top:10px;border:0;border-radius:7px;background:rgba(124,58,237,.1);color:#6d28d9;padding:7px 9px;font-weight:700;cursor:pointer}.no-alerts{margin:20px 0!important}
.agent-sessions-modal{z-index:180!important}.session-modal-body{padding:18px}.session-list{display:flex;flex-direction:column;gap:9px}.session-item{display:flex;justify-content:space-between;align-items:center;gap:12px;border:1px solid var(--line);border-radius:9px;padding:11px}.session-item div{display:flex;flex-direction:column;gap:3px}.session-item b{font-size:12px}.session-item span{font-size:10px;color:var(--muted)}.session-logout-all{margin-top:14px;width:100%;min-height:40px}
html[data-theme="dark"] .queue-drilldown-row>td{background:#11151b!important}

@media(max-width:1050px){.overview-primary-kpis{grid-template-columns:repeat(3,1fr)}.overview-secondary-kpis{grid-template-columns:repeat(3,1fr)}.unified-realtime-scroll{max-height:none}}
@media(max-width:900px){.sidebar-toggle{display:none}.mobile-menu-toggle{display:grid}.app,.app.sidebar-collapsed{grid-template-columns:1fr!important}.sidebar{position:fixed!important;left:0;top:0;z-index:150;height:100vh;transform:translateX(-105%);width:248px!important;padding:20px 14px!important;transition:transform .2s ease}.mobile-menu-open .sidebar{transform:translateX(0)}.main{grid-column:1!important}.topbar{gap:10px}.topbar-heading{flex:1}.overview-commandbar{align-items:flex-start}.active-filter-chips{order:2}.overview-commandbar{flex-wrap:wrap}.overview-command-actions{order:1;width:100%}.topbar .user-menu-copy,.topbar .user-menu-chevron{display:none}.realtime-legend small{display:none}}
@media(max-width:650px){.overview-primary-kpis,.overview-secondary-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.overview-primary-kpis .operation-kpi,.overview-secondary-kpis .operation-kpi{min-height:76px!important;padding:10px!important}.operation-kpi strong{font-size:21px!important}.topbar p{display:none}.alert-button{width:38px;height:38px}.user-menu-trigger{padding:0!important}.overview-commandbar{margin-top:-4px}.filter-trigger{margin-left:auto}.drawer-periods{grid-template-columns:repeat(2,1fr)!important}.queue-drilldown{padding:10px}.operation-health{display:none!important}}

@media(max-width:900px){
  .app .sidebar .brand-copy,.app.sidebar-collapsed .sidebar .brand-copy,.app .sidebar .sidebar-section-label,.app.sidebar-collapsed .sidebar .sidebar-section-label,.app .sidebar .nav span,.app.sidebar-collapsed .sidebar .nav span,.app .sidebar .sidebar-bottom,.app.sidebar-collapsed .sidebar .sidebar-bottom,.app .sidebar .reports-menu-chevron,.app.sidebar-collapsed .sidebar .reports-menu-chevron{display:block!important}
  .app .sidebar .nav,.app.sidebar-collapsed .sidebar .nav{justify-content:flex-start!important;padding-inline:12px!important}
  .app .sidebar .brand,.app.sidebar-collapsed .sidebar .brand{justify-content:flex-start!important}
  .app .sidebar .product-signature,.app.sidebar-collapsed .sidebar .product-signature{display:flex!important}
}

/* MakeVoice Supervisor — acabamento visual V6 */
.sidebar-toggle{
  position:absolute!important;
  top:50%!important;
  right:0!important;
  margin:0!important;
  width:17px!important;
  height:34px!important;
  transform:translateY(-50%)!important;
  border:0!important;
  border-radius:0!important;
  background:transparent!important;
  color:var(--muted)!important;
  box-shadow:none!important;
  z-index:4;
}
.sidebar-toggle:hover{color:var(--purple,#6d28d9)!important}
.sidebar-toggle svg{width:14px!important;height:14px!important;transition:transform .18s ease}
.app.sidebar-collapsed .sidebar-toggle{
  position:absolute!important;
  top:50%!important;
  right:0!important;
  width:17px!important;
  height:34px!important;
  transform:translateY(-50%)!important;
  background:transparent!important;
}
.app.sidebar-collapsed .sidebar-toggle svg{transform:rotate(180deg)}

.filter-trigger,
.filter-trigger.active{
  min-height:34px!important;
  padding:0 10px!important;
  border:1px solid var(--line)!important;
  border-radius:8px!important;
  background:var(--surface)!important;
  color:var(--text)!important;
  font-size:12px!important;
  font-weight:650!important;
  gap:6px!important;
}
.filter-trigger:hover{background:var(--surface-subtle,#f8f8fb)!important;border-color:color-mix(in srgb,var(--text) 26%,var(--line))!important}
.filter-trigger svg{width:15px!important;height:15px!important}
.filter-count{min-width:17px!important;height:17px!important;padding:0 4px!important;background:color-mix(in srgb,var(--text) 10%,transparent)!important;color:var(--text)!important;border:0!important;font-size:9px!important}

.drawer-close{
  display:grid!important;
  place-items:center!important;
  padding:0!important;
  line-height:1!important;
}
.drawer-close svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round}

.ack-alert{
  display:block!important;
  margin:8px 0 0 auto!important;
  padding:2px 0!important;
  border:0!important;
  border-radius:0!important;
  background:transparent!important;
  color:var(--muted)!important;
  font-size:10px!important;
  font-weight:600!important;
  line-height:1.2!important;
  text-decoration:none!important;
}
.alert-card{flex:0 0 auto!important}
.ack-alert:hover{color:var(--text)!important;text-decoration:underline!important}
.alerts-toolbar .link-button{
  min-height:0!important;
  padding:2px 0!important;
  border:0!important;
  background:transparent!important;
  color:var(--muted)!important;
  font-size:10px!important;
  font-weight:600!important;
}
.alerts-toolbar .link-button:hover{color:var(--text)!important;text-decoration:underline}

@media(max-width:900px){.sidebar-toggle{display:none!important}}